The only way to get the best of an argument is to avoid it. Show respect for the other person’s opinions. Never say “You’re Wrong.” If you’re wrong, admit it
Become genuinely interested in other people. Smile. Remember that a person’s name is, to that person, the sweetest and most important sound in any language. Be a good listener. Encourage
Don’t criticize, condemn, or complain. Give honest and sincere appreciation. Arouse in the other person an eager want.
Kaizen is the philosophy of continuous improvement. Kaizen says “if it ain’t broke, then you should aim to make it better anyhow.” Kaizen is an obsession with the refinement, re-engineering,
Dwight Eisenhower once said: “Plans are useless; planning is everything.” What did the former general and, later, president mean? What is the difference between “static” plans and “fluid” planning when
The word “strategy” comes from the Greek word “strategos” which describes the military strategist or general on the battle field. Strategy is the art and science of winning. Strategy means
In negotiations, pay attention to deadlines. Deals happen in close proximity to deadlines. A few thoughts worth keeping in mind: 1. Deadlines themselves are negotiable. 2. Different parties have different
Negotiation/Mediation in one word: reframing. Negotiation/Mediation is about reframing context and meaning. The goal of reframing is to change thoughts/words of the conflicting parties in order to create a common
The most important thing in mediation and negotiations: understand the difference between surface-level positions and sub-terrain interests. Interests drive people. Positions lock them. An effective mediator/negotiator knows how to unearth
Having a clear and compelling vision is key to being successful as a person and as a business. On a personal level, having a vision is like having a long-term,