Negotiation/Mediation in one word: reframing. Negotiation/Mediation is about reframing context and meaning. The goal of reframing is to change thoughts/words of the conflicting parties in order to create a common
The most important thing in mediation and negotiations: understand the difference between surface-level positions and sub-terrain interests. Interests drive people. Positions lock them. An effective mediator/negotiator knows how to unearth