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On Leadership: How to Change People without Offending or Arousing Resentment (by Dale Carnegie) | Andrei Duta
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On Leadership: How to Change People without Offending or Arousing Resentment (by Dale Carnegie)

  1. Begin with praise and honest appreciation.
  2. Call attention to people’s mistakes indirectly.
  3. Talk about your own mistakes before criticizing the other person.
  4. Ask questions instead of giving direct orders.
  5. Let the other person save face.
  6. Praise every improvement.
  7. Give the other person a fine reputation to live up to.
  8. Use encouragement. Make the fault seem easy to correct.
  9. Make the other person happy about doing what you suggest.